Terms and Conditions
What Information Do We Collect?
We collect information from you when you register on our site or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To send periodic emails The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How do we Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Message and data rates may apply. Message frequency varies per user. For help, reply HELP. To opt out, reply STOP. Carriers are not liable for delayed or undelivered messages.
All customer testimonials have been submitted by the customer to Goldco. If requested by the customer, the customers name, and contact information may be changed to protect the privacy of the customer.
View our CCPA Privacy Notice for California Residents here.
21215 Burbank Blvd Suite 600 Woodland Hills, California 91367 United States or [email protected]
Orders made with Goldco are shipped Registered/Insured U.S. Mail, UPS & Federal Express upon receipt of good funds. All packages are fully insured for the value of the products contained and may require a signature upon delivery.
Delivery of Purchased Item(s): Upon receipt and confirmation of good funds in full payment of the purchase price, Goldco shall make reasonable efforts ship metals within five to fourteen (5-14) business days after receipt of good funds. A customer’s order, however, may not be shipped until forty-five (45) business days after receipt of good funds due to market fluctuations and availability. Customers acknowledge that personal checks take a minimum of twelve (12) days to clear Goldco’s bank account. If a customer’s purchase is for a deferred portfolio such as an IRA or a 401K, delivery to the trustee will be as provided in the relevant account documents.
Items Lost or Stolen in Transit: All metals shipped by Goldco are fully insured. If Goldco determines that any item(s) purchased by a customer have been lost or stolen while in transit to the customer by common carrier, Goldco will, in its sole discretion, either refund to the customer the full purchase price for such lost item(s) or replace such item(s). Customer agrees that this shall be the customer’s sole and exclusive remedy for any losses resulting from items lost or stolen in transit. However, should a customer provide any carriers or delivery service with instructions to leave parcels un-attended or if a customer has given them instructions to leave their package with another person or drop off location, Goldco will not accept responsibility in the event of any loss.